Refund Policy

1. Overview

At NovaCross, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted for our digital services.

2. Eligibility for Refunds

Refunds may be granted in the following situations:

• Service not delivered within the promised timeframe
• Incorrect service delivered (different from what was ordered)
• Technical issues on our end preventing service delivery
• Duplicate charges

3. Non-Refundable Situations

Refunds will not be granted for:

• Services that have been successfully delivered and activated
• Change of mind after purchase
• Issues with third-party platforms (Netflix, Spotify, Steam, etc.)
• Incorrect information provided by the customer
• Violation of our Terms of Service
• Services used or partially consumed

4. Refund Request Process

To request a refund:

1. Contact our support team within 48 hours of purchase
2. Provide your order number and email address
3. Explain the reason for the refund request
4. Include any relevant evidence (screenshots, error messages, etc.)

Send refund requests to: [email protected]

5. Refund Timeline

• Refund requests are reviewed within 24-48 hours
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Bank processing times may add additional days

6. Partial Refunds

In some cases, we may offer partial refunds when:

• Only part of the service was not delivered
• Service was delivered late but eventually completed
• There were minor issues that did not prevent service use

7. Chargebacks

We encourage customers to contact us before initiating a chargeback with their bank. Chargebacks without prior communication may result in account suspension. We are committed to resolving issues fairly and promptly.

8. Special Circumstances

We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact our support team. We will review each case individually and work to find a fair resolution.

9. Subscription Services

For subscription-based services:

• Cancellations must be made before the next billing cycle
• No refunds for the current billing period after service activation
• Prorated refunds are not available