Privacy Policy

1. Introduction

Welcome to NovaCross ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address)
• Payment information (processed securely through Stripe)
• Account credentials
• Communication data (messages sent to us)
• Service preferences and order history

We also automatically collect certain information when you visit our website, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and our services
• Provide customer support
• Improve our website and services
• Send promotional communications (with your consent)
• Comply with legal obligations
• Prevent fraud and protect our services

4. Payment Processing

All payment transactions are processed through Stripe, a third-party payment processor. We do not store your credit card information on our servers. Stripe's use of your personal information is governed by their Privacy Policy. We encourage you to review Stripe's privacy practices.

5. Information Sharing

We may share your information with:

• Service providers who assist in our operations (payment processors, email services)
• Legal authorities when required by law
• Business partners with your consent

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent at any time

8. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.